We are now delivering, within 15 minutes, to over 20,000 customers across 10 cities, everyday. Also, we are celebrating the opening of our 100th partner store in Khar, Mumbai.
We all carry long grocery lists in our heads all the time. That got us thinking, what if we can create a service that ensures that whenever you run out of something, you are able to get it at your doorstep faster than the time it would take you to get ready and step out of your door. You won’t have to worry about empty shelves anymore. Now you can think about other important things in your life.
For those of us who value our time, it is an efficient hack like wearing the same color jeans every day. That was the genesis of why we pivoted towards providing instant delivery of groceries to our customers. Because our customers deserve more.
We are grateful for all the pivots we were able to make as a company over the last 7 years, because that journey had led to the ability, the systems and the infrastructure we have in place today, to be able to deliver a customer order within 15 minutes.
This magic is created by working very closely with our local partners who are part of the same societal fabric as the communities they serve.
Our technology and data capabilities enable our merchant partners to keep relevant products for the communities living in their area. This ensures customers get everything they asked for. Our tech also enables our partners staff to pick and pack an order within 2 mins of the customer placing it.
On the other end, our delivery partners (DPs) love that they now invoke smiles with our speedy service. This quickness however doesn’t come at the cost of safety. Our network of stores are so widely spread across cities that we have a store live almost every 2 kilometers.
The average delivery speed for our fleet is 10kmph which is possible only due to the efficiency of our systems and cluster of stores, coupled with our inhouse technology. Our delivery partners connect the dots – between the stores and the customers – in the safest way possible.
Our vision is that this magical experience will transform the way India shops and improve the quality of life for you and our partner community.
To the next 100 stores.
If you want to be a partner in this magical journey, do check out grofers.com/express